Reference

What You Agree to When You Use u0011

These terms set out the rules for using u0011, including how your account works, what we expect from you, and what you can expect from us.

Account EligibilityWallet RulesJurisdiction ConditionsLive casino and slots
u0011 What You Agree to When You Use u0011
LEGAL CONTACT

Reach Us About Legal Queries

Live Chat Open the chat icon from any page in your account. Our support team handles legal and account queries directly — no need to email first.
Email Support Send detailed legal or account questions to our support address. We respond to written queries in the order received, typically within one business day.
Account Help Centre The Help Centre inside your account covers common legal questions — wallet verification, account closure, and eligibility conditions — with step-by-step answers.
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only what is needed to run your account — name, contact details, and payment method. Your bKash, Nagad, or Rocket number is stored encrypted and never shared with third parties outside payment processing.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your lobby position. You can clear cookies at any time; doing so will log you out of your current session.

Retention and Deletion

Account data is retained while your account is active and for a period after closure as required by applicable law.

Account Access Control

Login uses OTP verification to your registered mobile number. If you lose access to that number, contact support before attempting a new login — we verify identity through your registered wallet details.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If yours is not here, reach us through live chat or the Help Centre.

Access depends on your local law and eligible regions. You are responsible for confirming that online gaming is permitted under the laws that apply to you before opening an account.

If your account is closed and your balance is eligible for withdrawal, we process it to your registered bKash, Nagad, or Rocket number after identity verification is complete.

Contact support via live chat or email with your registered account details. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove what is not required by law and confirm what must be retained and for how long under applicable retention rules.

Contact support immediately via live chat. We can lock your account, review recent login activity, and re-verify your identity through your registered mobile number and wallet.

We post updated terms here with a revised date. Continuing to use your account after that date means you accept the changes. Check this page if you want to review the current version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.